1. Introduction
This Privacy Policy explains how we collect, use, store, and protect the personal information of players who use Alawin Casino. We are committed to protecting your privacy and handling your data with transparency and respect. By using our platform, you consent to the data practices described in this policy. If you have questions about how we handle your data, contact our support team via 24/7 live chat.
2. Information We Collect
We collect the following categories of personal information:
- Registration data: Name, email address, date of birth, country, province
- Identity verification data: Government-issued ID, proof of address (collected when KYC is required)
- Payment data: Payment method details, transaction history (card numbers are not stored — processed via PCI-DSS compliant gateways)
- Usage data: Login history, game history, session duration, betting history
- Technical data: IP address, device type, browser type, operating system
- Communications data: Support chat transcripts, email correspondence
We do not collect data beyond what is necessary for account operation, legal compliance, and fraud prevention.
3. How We Use Your Information
We use your personal data for the following purposes:
- Account creation, verification, and management
- Processing deposits, withdrawals, and financial transactions
- KYC (Know Your Customer) compliance and anti-money laundering (AML) obligations
- Detecting and preventing fraud, bonus abuse, and security threats
- Providing customer support and resolving disputes
- Sending account-related notifications (transaction confirmations, security alerts)
- Sending promotional emails where you have opted in to marketing communications
- Responsible gaming monitoring and intervention
- Improving our platform and game offering based on aggregate usage data
4. Data Sharing and Third Parties
We do not sell your personal data to third parties. We share data only in the following circumstances:
- Payment processors: To complete deposits and withdrawals (data shared only as necessary for transaction processing)
- Identity verification providers: For KYC compliance (e.g., document verification services)
- Game providers: Anonymous game session data to deliver game content
- Legal authorities: When required by law, court order, or regulatory obligation
- Fraud prevention services: To detect and prevent fraudulent activity
All third parties with whom we share data are bound by contractual data protection obligations consistent with this policy.
5. Cookies and Tracking
We use cookies and similar tracking technologies on our platform. Categories of cookies we use:
- Essential cookies: Required for platform function — login sessions, cashier access, game loading. Cannot be disabled.
- Functional cookies: Remember your preferences (language, game filters, display settings).
- Analytics cookies: Aggregate, anonymous usage data to improve the platform (Google Analytics or equivalent).
- Marketing cookies: Used where you have consented to receive targeted promotions.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the casino platform.
6. Data Security
We protect your personal data using 256-bit SSL encryption on all connections, PCI-DSS compliant payment processing, hashed password storage (we cannot view your password), and access controls that limit data access to authorised personnel only. We conduct regular security reviews and penetration testing to identify and address vulnerabilities. In the event of a data breach that affects your personal information, we will notify affected players and relevant authorities in accordance with applicable law.
7. Data Retention
We retain personal data for as long as your account is active and for a period of 5 years following account closure, as required by our anti-money laundering obligations. Transaction records are retained for 7 years in compliance with financial regulations. After the retention period, data is securely deleted or anonymized. You may request early deletion of non-essential data — see Your Rights below.
8. Your Rights
As a Canadian player, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of personal data (subject to legal retention obligations)
- Portability: Request your data in a portable format
- Objection: Object to processing for marketing purposes
- Withdraw consent: Withdraw consent to marketing communications at any time
To exercise any of these rights, contact our support team via live chat or email. We will respond to data requests within 30 days. Identity verification may be required before we process data requests. We are committed to handling all data rights requests fairly and in compliance with applicable Canadian privacy law.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated by email to registered players and posted on this page with an updated revision date. Continued use of our platform following policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly. For questions about your privacy or data handling, contact our support team directly.
